Owed money by Casino Jax?
Checked 2 November 2026
Be realistic: no Australian authority can order an offshore casino to pay you, and Casino Jax is closed. These steps give you the best chance and protect you from losing more.
1. Gather your records
Screenshots of your balance and withdrawal requests, every email and chat with support, and the bank or card statements showing your deposits.
2. Talk to your bank
If you paid by card, ask your bank about a chargeback for deposits you did not get value for. Banks have time limits, so ask now rather than later. Crypto payments generally cannot be reversed.
3. Report it
Report the casino and any mirror site still taking deposits to ACMA. Reports are how new mirror domains get blocked.
4. Beware recovery scams
People who lost money at offshore casinos are targeted by “recovery agents” who promise to get it back for an upfront fee. Do not pay anyone to recover gambling losses.
5. Look after yourself
Losing money you were owed is stressful. Gambling Help Online is free, confidential and open 24/7 on 1800 858 858.